Frequently Asked Questions

Booking A Shoot

Can I request a Monday morning appointment over the weekend?


Yes! We will be happy to accommodate you Monday morning - you will hear back from us either on Sunday or early Monday morning before 8:30am if we have a spot. There is a good chance that you will get in. You can use our Online Booking Tool to reserve your shoot.




Can I get an earlier appointment or get on a waitlist?


Yes. If you'd like an earlier appointment, please let us know and we will add you to the waitlist. If a spot opens up due to reschedules or a cancellation, we'll contact you.




Can I call you and hold more than one appointment time for a listing?


We are unable to hold several time slots for one property since we rely on time slots to keep our calendar as efficient as possible for our clients. However, we can hold one appointment for you...but there is an expiration or limited time-frame of holding. We will notify you of how long you have to hold the appointment at the time of request.




What services does DSV Photography offer?


For all of our services and pricing, just click here.




Are you available in my area?


We go anywhere in Central Florida. If over 30 miles, one way, from Ormond Beach, FL a 50 cent per mile fee applies.





Drone Services

What if it's too windy for my aerial appointment?


If the wind is above 12 knots per hour (about 13MPH), it isn’t safe to operate an Unmanned Aerial Vehicle, or “drone”. If your Aerial photo or video appointment is interrupted by high winds, the appointment will have to be rescheduled.




Are there any limitations on drone projects?


Yes. FAA Part 107 Rules provide the following restrictions on drone flights and in some areas, flights are not allowed. Please check with us to ensure that drone operation will be possible at your location. Restrictions: -Cannot fly after sunset or before sunrise. -Cannot fly over people -Cannot fly within 5 miles of an airport, airfield, or certain other structures without FAA permission.





Interior/Exterior Stills


Matterport 3D Tours

Do you have to have a special app for the Matterport Tour?


No. The Matterport tour works on all devices - desktop, laptop, tablet, phone - regardless of operating system (Windows, Mac, IOS, Android, etc).




How long does it take do create the Matterport tour or take photos?


On an average 2,500 SqFt home, a Matterport tour would take only about an hour, or about the same time as standard photos. If you wanted both services, allow about 1.5-2 hrs.




How long is the Matterport tour available online?


Tours are automatically deleted after 12 months. Contact us if you need an extension. A $50 fee will apply and allows you to keep your tour for an additional full year. You MUST call 386-671-2122 or email ed@digitalsoundandvideo.comto request an extension. Once a Virtual Tour is deleted it can not be recovered.




Do you have any examples of Matterport Tours that I can see?


Yes! Just click here.





Cinematic Video

Can I choose my own music for my video or YouTube slideshow?


Yes, however most sites (like YouTube) will not allow music with videos that is unlicensed. So, if you have the rights to a particular song for advertising (and the song is less than 3 minutes long) we can definitely use it. Please send us a MP3 file and we will apply it. We do already have music options on file that we can add to your video, as well.




What is a Cinematic Video?


This a 2-3 minute full video production including interior, exterior and aerial 4K video footage with music track and even a professional voiceover if you request. Each cinematic video is a unique production that requires at least a half to full day to shoot and 2 days to edit. Check out one of our cinematic videos here.





Photoshop Enhancements

Can you Photoshop something out of an image?


It depends. Because information has to be “re-drawn” wherever the photoshopping takes place, it is determined on a case-by-case basis. For instance, vehicles are extremely difficult to remove from photos, due to the amount of information that needs to be re-drawn in its place. Following MLS regulations, we are unable to fix any aspects that will misrepresent the true appearance of the property. For portfolio images, we can fix whatever you need us to since those images are not selling an individual property, but selling a service or brand. However (regardless of MLS or Portfolio images), depending on how many edits are required and the amount of time it takes for us to complete these edit requests, we will issue a custom quote based on these factors.




Can you blue the skies?


Yes, we can definitely add a blue sky drop-in, regardless of the time of the day the image was photographed. We offer this service at no charge for up to 3 images. If you need more than 3 images altered, there is an additional charge of $29, which covers up to 10 images. View example here.




Can you green the grass


Yes, we will definitely green grass. There is an additional charge of $29, and up to 10 images are included. We cannot green dirt or add in patches where grass does not exist, due to MLS regulations. We don’t green grass on another property.




Can you do a "virtual twilight" photo?


Yes! In many cases we can take a photo shot during daylight and give it a "twilight" feel. $29 for up to 3 images. View examples here.





Terms/License

Can you upload to the MLS for me?


Third party vendors (such as DSV Photography) are not allowed to login to MLS under your username and password. Many agents are unaware that if third party vendors do this for them, the agent can lose their real estate license for handing out their information, and we, as a company, can be fined. In other words, even though our competitors sometimes do this, we won’t upload via your account information because the protection of you as our client (and our standing in the community, of course) is one or our top priorities.




Do I own the images?  What are the Copyright considerations?


All of our images are copyrighted (the intellectual property of DSV Photography/Digital Sound & Video, Inc), and we license our images to you for use based on the package you purchase. MLS shoots: The agent or client is granted Temporary Usage Rights to use those images until the property is either sold or goes off the market. Once it goes off the market, you must purchase permanent usage rights to continue using. Portfolio shoots: The client is granted Permanent Usage Rights to use those images forever, for all marketing purposes. All image usage rights (regardless of Temporary or Permanent) are non-transferable and cannot be sold or given away. You must credit DSV Photography for the images purchased, for all usage purposes. DSV Photography is the lawful copyright owner of all images.




What is your cancellation policy?


Cancellations that occur within 1 hour of the appointment are billed 100% of the job cost. Day-of cancellations that occur more than 2 hours before the appointment are billed 50% of the job cost. Cancellations more than 24 hours before the job start time are not charged. Weather-related cancellations for drone/aerial are not charged (we will typically continue with the interior photography on those days and arrange to come back the next good weather day to complete aerials and exteriors).





Extras

What is Twilight Photography?


What is a Twilight appointment? Twilight photography allows the home to glow from within, giving it that warm and inviting appeal. These appointments take place approximately one hour before sunset. The interiors are photographed first, and towards the end of the appointment, the exteriors are photographed. Because this is a specialized session and “after hours,” there is an additional charge for this appointment slot. Keep in mind that there are only a certain amount of slots available during the week, so we recommend you call a few days in advance to book a Twilight appointment. View examples here.




What if I decide that I need more images during the appointment?


There is an additional charge per image to cover extra processing time in order to complete your project.




Can you shoot the neighborhood ameneties?


Yes, as long as it is requested at the time of booking or on-site. Also, we cannot take amenities photos if there are people in the shot, for privacy reasons. For many large neighborhoods, we have our own amenities photos (without any people present), which our clients can use. Availability varies by neighborhood. Amenity shots are considered individual shots, so they will be included / counted as part of your 25 or 36 image package. There will be a charge for each additional image. Because of our limited time frame, we ask that you please provide cross streets, addresses or exact directions to where the amenities are so we can locate them in a timely manner.





Weather

What if it's raining during my appointment?


If there is any precipitation in the air, we leave it up to your discretion to reschedule as soon as possible. If you do not call / email us to reschedule within 4 hours of the scheduled appointment, we assume we are still shooting the property (interiors). The Inclement Weather Return fee is only charged if you want us to come back out at another scheduled time to shoot the exteriors. The fee covers the lost time slot and gas for the photographer to come back to the property. There will be a Late Cancellation fee if you call/email to cancel the shoot within 4 hours or onsite at the property. Once it is less than 4 hours before the appointment time, it’s very difficult to give that time slot to someone else. We apologize for any inconvenience and hope you understand.





Hours

What are your office hours?


Our office hours are M-F, 9 to 5 p.m. If you happen to call after business hours, please leave a message and we will get back to you next business day. If it is an emergency, please email us with “Urgent or Emergency” in the subject and one of us will handle it as soon as possible. All emails and voicemails sent over the weekend will be taken care of the next business day (Monday).




What are your holiday hours?


We are closed on weekends, though processing will be working to deliver Fridays’ shoots. The office is closed on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (and the day after Thanksgiving), and Christmas Day.




Do you schedule on the weekends?


Photographers are available on a voluntary basis for weekend appointments. There will be a weekend rate charge of $75 added to the regular price for any shoots done on Saturday or Sunday. For weekend shoots, you will receive your images at noon on the following Monday.





Air BNB or Rentals

How much are Still Photos for a Rental Property?


Rental and Airbnb images are $139 for 12 images or $299 for 20 images. Please note that these are considered Commercial properties.





Payment

How do I pay?


We typically invoice upon your approval of the watermarked photo gallery. Upon full payment, we will forward you the un-watermarked photos via a web link. We invoice electronically and you may pay via any major credit card. We can also accept credit card payments at the shoot, if you prefer to pay on site.





Customer Service

What if I'm dissatisfied with DSV Photography?


Honest, quality service is paramount to us. We regularly work with our clients and collaborate on individual solutions. Please let us know about any issue ASAP so we can keep our businesses growing together.




Why don't I have my images?  (It's been 24 hours since the end of my photo shoot).


If it's been longer than 24 hours from the END of your photoshoot and you still don't see a delivery email from us, there could be several reasons: -The images were delivered to your spam folder. Try and search your email for digitalsoundandvideo.com, as all of our deliveries come from that domain. -The email address we have on file is incorrect or out of date. Please confirm with us at the time of booking. -The invoice has not been cleared of the remaining balance. If none of these are the case, please contact us via email, or by phone so we can resolve the issue ASAP.




My images were shot on Friday.  When do I get them?


For shoots done on Friday, you will receive them within 24 hours from the end of your shoot. Our in-house processing team works on Saturdays to get Friday shoots done in time. For shoots done on Saturday or Sunday, you will receive them Monday by noon.




Something not answered here?


Please contact us online or give us a call with any additional questions. Thanks!





Home Prep/Virtual Staging

I'd like to know more about Virtual Staging...


It's common knowledge that staged homes sell faster. But staging can cost thousands of dollars. With Virtual Staging, we take photos of empty rooms you'd like to stage from a listing, and using a special app, add furniture, rugs, plants, wall art, chairs, tables, beds - whatever the scene calls for. The resulting photo gives potential buyers a good feel for the natural flow of the room! Why spend thousands on a real staging, if you're only going to use it for photos?




How should the home be prepped before the shoot?


General Thoroughly clean whole house (vacuum carpet, mop hard floors, clean countertops, clean windows) Turn all overhead lights and lamps ON Replace all burned out light bulbs Use bulbs of the same temperature (ALL incandescent or ALL compact fluorescent) Turn all ceiling fans OFF Turn all TVs OFF Turn all computer screens OFF Open blinds/window treatments to let in outside light Remove personal photographs (or replace with general landscape/object photographs) Make all beds Remove small floor rugs to reveal actual flooring Place all shoes/jackets in closets Exterior (Think Curb Appeal as this is the first thing online viewers see) Close garage doors Remove cars from driveway and front of home Clean up landscaping (mow, trim shrubs, clear leaves) Remove empty planters Use broom to remove cobwebs from eaves and door frames Remove visible water hoses Remove toys, sports balls, basketball goals, soccer goals, etc. Clean porch, tidy up outdoor tables/chairs/cushions Back Yard (Think Oasis) Pillows/cushions should be fresh, not faded Clear out kid's toys, balls, frisbees, etc. Clean pool Remove pool vacuum/cleaner hose Hide pool cleaning supplies Turn on pool fountains/water features Remove visible water hoses Remove trash cans Kitchen (This is a major focal point) Clear countertops completely. No knife blocks, baking supplies, mail, etc. Leave out max of one small appliance (ex. coffee maker) Clear outside of refrigerator of magnets, papers, photos, etc. Hide garbage cans in pantry or closet Remove dishes from sink, place in dishwasher Dining Room/Table (Allow buyers to imagine a nice family meal) Clear table, dust and polish the table top Use decorative place setting if available Feature one center piece such as a bouquet of flowers Straighten all chairs and space them evenly Remove child seats/booster chairs Living/Family Room (The place to enjoy quality time with family) Remove stacks of magazines, papers, mail, etc. De-clutter fireplace mantel/hearth (no more than 5 items, including art) Clean interior of fireplace and re-paint if needed Fluff and arrange furniture pillows Remove kid's toys Master Bedroom (Where you rest and recharge...think serenity) Make bed, including decorative pillows/shams if available Press bed linens and bed skirts Clear nightstands of all personal items Store away phone/tablet charging cables Remove all clutter from top of dressers Remove family photos from walls Clean under bed, removing items that may show in the photos Kids/Guest Bedrooms Remove personalized names from walls Remove wall stickers/posters Remove diaper genies Clean under bed, removing items that may show in the photos Bathrooms (Think Spa...no personal items) Clear countertops completely. No soap, toothbrushes, medications, deodorant, etc. Put toilet seats down Close closet doors Remove shampoo, soap, loofahs, etc. from showers and tubs Remove dirty towels - leave out only new, unused towels Remove floor mats Pets (Look to minimize presence) Place food and water bowls in pantry or closet Place pet beds/toys in pantry or closet Use lint roller on furniture to remove pet hair Contain pets in hidden crate or outside Clear back yard of pet waste/toys





Downloading My Photos

What Is The Process to Receive Photos From You?


For still photography, we create a PREVIEW GALLERY for you to view the completed photos. These photos will have our Watermark/Logo on them and cannot be downloaded. They are only for previewing and approving. Upon receipt of payment in full, we will forward you a separate email with a link to a zip file which contains your completed MLS-ready photos. ZIP files are common "container files" which are both Mac and PC compatible, but do require an application to "unzip" the file, which turns it into a folder that contains your photos. If you have a Mac, chances are you already have the app that you need. If you have a PC and don't have the app to unzip the file, please go to http://winzip.com and you can download a FREE app to unzip the files. This is the preferred method of delivery by over 90% of all Realtors.




What If I Don't Have an Application to Open ZIP Files?


You can download the app for free from http://winzip.com. If you prefer not to use this method, please contact us and we'll forward to you via our FTP or via http://wetransfer.com. If you have a Dropbox account, we can also post there for you if you prefer. Please let us know in advance how you wish to take delivery of your photos.




Can You Give Me a Hard Copy Photo?


Since we are a digital delivery medium only, we do not provide any of our photo services on physical media. You can take your files to any area Walgreens or Walmart Photo Center to have them printed out on high quality photo stock.




How Do I Get Matterport Tours From You?


All Matterport Tours are hosted directly on the Matterport server, so there are no "files" that can be delivered. Instead, you'll receive several links that you can paste into the appropriate fields on the MLS, Realtor.com and other websites. At this time, Zillow will not accept tours from Matterport since they offer a competing 3D tour service. ALL other websites will host Matterport tours. The links that you receive from us with be for: -BRANDED version (contains all of your contact and company info) -UNBRANDED version (drops company info) -MLS Compliant (drops all items that MLS will not allow. This is the link that you'll want to paste into your MLS "Virtual Tour" or "3D Tour" field.). -VR Goggles version (If you have Virtual Reality goggles, this is a FULLY IMMERSIVE experience to tour the home) -Branded EMBED code (we give you this direct code for your website developer to place the tour on your website so that when a viewer clicks on it, they still remain on your website and aren't directed away from it to the Matterport website).





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